15.1 Viewing audit details

If you have role permissions to the View Full Audit feature, you can click on an entry on the History tab of the View Person screen, the Device History tab of the View Device screen, or in the Unrestricted Audit Report to display the audit information in the View Audit screen.

The View Audit screen contains the following tabs:

• Audit – contains basic information about the audit entry, including the operation name and the time the operation started.

  This tab may contain information about the client IP address and identifier, if your system is configured to capture this information. See the Logging the client IP address and identifier section in the Administration Guide for details.

• Audit Details – contains details of the information captured about the operation; for example, for a card request, this would contain the name of the credential profile specified.

  If the audit contains a binary object (for example, a user image, imported signature, scanned identity document, or signed Terms and Conditions document) you can click on the link to view the stored image or document in a new window.

  

  Note: Signed terms and conditions documents are stored in the audit only when the Persist terms and conditions configuration option (on the Devices page of the Operation Settings workflow) is set, the credential profile was configured for activation, and the cardholder accepted the terms and conditions during the device activation. See the Storing signed terms and conditions section in the Administration Guide for details.

• Audit Trace – Displayed for Audit entries only. Contains a list of the individual Trace entries relating to the current Audit entry, if any. You can click on an item in the list to display the View Audit screen for that Trace entry.

  There may be multiple Trace entries nested beneath each Audit entry. These provide lower-level detail about the different stages of the operation being carried out.

• Card Content – Displayed for Audit entries only. Contains a list of changes to the device that occurred as part of the audited operation.

• Attribute Changes – Displayed for Audit entries only. Contains a list of the fields that were changed as part of the audited operation, as well as the previous value and new value for the field.

  

  Note: You can also view the attribute changes for a person using the Attribute Changes tab on the View Person screen.

• Signing Details – Displayed for Trace entries only. Displays any information about the signing that was used for the operation, if any.

• Signed Data – Displayed for Trace entries only. Displays the signed content for operation, if any. For example, there may be signed data if the cardholder signed terms and conditions as part of an assisted activation process.